How to check us out
Healthcare in Bali has a reputation problem, and it is largely deserved. Anyone selling a service like ours starts with negative credibility, us included, and we would rather acknowledge that than perform confidence at you.
So this page is not about us. It is a list of things you can independently verify, in roughly the order a skeptical person would want them.
There is an address, and you can walk into it
Padma Care is the concierge and advocacy service of Padma Medical Group, which has run clinics in Indonesia since 2008 and performs around 25,000 medical examinations a year. That is the part of us that is impossible to fake: staff, equipment, accreditation, and a reception desk with somebody sitting at it.
| Legal entity | Padma Bahtera Medical Centre (PBMC Group). Padma Care is a service line, not a separate company. |
| Operating since | 2008 in Bali. Padma Care launched in 2022 and is built on the group's managed care practice. |
| Locations | Denpasar (head office), Surabaya, and partner clinics in Jakarta and Yogyakarta. |
| Accreditation | Approved for maritime medical examinations by Panama Maritime Authority, the American Club, and Kementerian Perhubungan. See the group's certifications. |
| The other half of the group | Employment and maritime medicals for cruise and offshore crew, around 25,000 examinations a year. If you searched for us and landed on a website about cruise crew, that is why. pbmcgroup.com |
Two real documents, two different patients
Anyone can describe a service. These are the artefacts it actually produces, from two unrelated cases, redacted only at the patients' identities. They are the clearest answer we have to the question of whether this is a real operation.
A referral brief, in Indonesian
Written in Bahasa Indonesia, because that is the language the receiving specialist works in. Situation, background, assessment, and a numbered list of what we are asking them to consider. Doctor to doctor.
A medical case report, in English
Six pages consolidating everything from a single day of care across two hospitals: imaging, findings, medications, the plan, and what happens next. Written so that you, your doctor at home, and your insurer can all read it.
Every report ends with the documents it was built from. This one lists six: Ngoerah E-Resume · Pelvis AP X-Ray Report · Right Femur AP/Lateral X-Ray Report · Resume Biaya · BROS Medical Resume · the previous Padma Care report
Six separate records, from two hospitals, in two languages, collected and reconciled into one document. That is the work. It is invisible while it is happening, it is the reason a managed visit costs IDR 800,000, and it is the thing you have instead of a plastic folder of receipts and a phone full of photographs of screens.
Who would actually be handling your case
Our case managers are practicing doctors and our advisors are clinically trained. We publish faces and roles but not names or direct contacts, partly for their privacy, partly because a service where you can go around your advisor is a service with no continuity.
The team on camera, in the building. Judge for yourself whether these are people you would want in the room.
How we get paid, in full
Don't take our word for any of it
Still not sure
That is a reasonable place to be, and it costs IDR 350,000 to find out. Cancel the following month if we have not been useful. Or ask a question first and see whether the answer sounds like somebody who knows what they are talking about.
