About Us

Padma Medical Group (PMG) has been operating in Bali for 16 years. Since it's founding the company has focused on being a full service diagnostic clinic for employment-related healthcare for some of the largest international employers in Indonesia. In 2019, PMG took another step in its healthcare journey - creating a care management unit, Crew Care, that has now treated over 1,000 sick patients who have been repatriated back to Indonesia for treatment. Padma manages that process from end-to-end for several clients, prioritizing the recovery of those Crew Care patients. Now Padma Care has been launched to combine these two core strengths and extend the benefits we can provide to a new community - expats living in Bali.

Medical Concierge in Indonesia

At every point in your medical journey we work to optimize your time, clarify your expectations, manage to specific outcomes and minimize your administrative burden.

Padma Care member benefits pile up both inside and outside our clinics, to make sure you meet with the best expert, no matter what your needs are.

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Padma Medical by the Numbers

Padma is one of the biggest clinical groups providing employment-related services to foreign posted Indonesians in the country. We have a deep well of experience to draw from when starting out on our new Padma Care journey.

75,000

Medical Check-ups
Conducted to Date

International Clients

4.8

Avg. Satisfaction Rating*

Partner Hospitals Contracted

*Based on Ratings from Crew Care Customers

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Take the pain out of dealing with the Indonesian medical system.

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If you never travel again for medical care, we’ve succeeded.

For years expats with medical needs have traveled abroad for treatment. In the last 5 years, Indonesia has developed and can now serve most needs here. The part that is lacking is a service mind-set. We see ourselves, at Padma Care, as service lubrication for your medical experience. And if your care can’t be delivered reliably here, we will be the first ones to tell you - and help you organize treatment abroad.

What services does Padma Care Medical Concierge provide?

Simply put, once you sign up, we:
1) complete a baseline medical assessment so we can a) make medical recommendations if you need treatment and b) be well-prepared in the future if any medical situation should arise. During that visit you will have access to our private VIP waiting room and have a personal nurse to make sure you have what you need.
2) we include a follow-up appointment/chat with our head doctor where you can ask any questions you have or get further information about your health and possible immediate or future treatments.
3) We conduct an onboarding where you meet your Personal Health Assistant (PHA). This person will help you customize your membership experience to closely match your expectations in several possible medical situations (that way we don't have to ask you when you are sick or in urgent need of care).
4) Your membership grants you access to our private (ranked) lists of specialty doctors in various regions here as well as other 'insider' info for you to peruse at your convenience.
5) Your PHA is always available via Whatsapp to answer questions, help coordinate visits, share our personal experience with expectations vs. reality in Indonesian healthcare and how to get you what you need or just get you in touch with the right person to answer your medical questions.
6) Should you need service that is not available at one of our diagnostic clinics we can organize and provide logistics for your treatment and develop a treatment plan with a dedicated Case Physician who will make sure your treatment is following a clear plan, and otherwise do everything outside of you being physically present for the medical treatment. The costs for all of these optional features are available here
7) No need to worry about any follow-up visit that you organize yourself, after we have coordinated the first one. There is no additional charge for that.
8) Important note: Padma Care cannot cover emergency/triage care and is not a 24/7 staffed service. While we can try to help with emergency strategies where possible, the Indonesian system does not tolerate our intervention in the emergency room context.

How Do I use my Padma Care Membership?

Once we have completed your baseline health evaluation we have the data we need to help you seek treatment you need, now, or at any point in the future.

Immediately upon sign-up you will have access to the member only section of our website which is where we have put together the curated version of our 15 years of experience referring patients with 1,000's of conditions around Indonesia. Articles in our Members only section range from 'Which Equipment is at Which Hospital' to 'How to Talk to Reception when you Check-in to Get the Most Reasonable Pricing for In-patient Care (even if you have a white face)'.

The most important thing you have access to, though, is your Personal Health Assistant (PHA) - who is reachable 8:00 - 20:00, 7 days a week via Whatsapp. And when your PHA is off duty someone else can make sure to keep them in the loop. From a silly question like what should I do about this rash I got, to I have persistent ear pain who can I go see? - our PHA's have access to lots of data - but best of all, when they don't have an answer immediately they will leverage our extended network to get the right information back to you as quickly as possible.

Is my personal health information secure with the Medical Concierge?

Padma Medical Group takes our patients privacy (personal and medical) very seriously. There are new regulations in Indonesia requiring conformance with a national electronic medical record standard (Satu Sehat) that is a national system. We have received an exemption from this requirement as our medical record keeping is several levels of security and safeguarding ahead of the national system. Eventually we may be forced by law to feed some patient data in to the national archive but will only be sharing the minimum required and only when this is legally enforced. We are well acquainted with the government's track record with private medical data after the Peduli Lindungi program during COVID. A conceptual diagram of our safety and security protocols are available here.

What additional membership benefits can I access and is there an additional cost?

The core of delivering our concierge service is our Visit Åssist function. Organized from your very on Personal Health Assistant (PHA) - reachable by WhatsApp. Taking advantage of our Visit Assist is the whole point of joining Padma Care. And the reason we know we can deliver you a completely different level of service.

We start by identifying the best expert for your situation based on our experience and your preferences - we schedule the appointment for you. We can organize pick-up and drop off from your home or office (so you don't have to worry about transport or parking). We send a Padma nurse with you to your appointment - who has been briefed (by your PHA and a Case Physician who is looped in prior to your visit). The nurse makes sure that the expert specialist has all the relevant information for your case (as identified by our Case Physician). When you are done (in most cases), you can leave immediately (no billing hassle necessary) - as we have existing, negotiated, pricing with most hospitals. Which we pass to you at cost. All this is included for 800,000 IDR per visit. (Follow-up visits to the same professional that you organize on your own do not have a charge, but still are eligible for our negotiated pricing).

We also offer access to our VIP waiting room for any labs or more general (internist, orthopedic or GP type) visits at any of our clinics - at no charge.

Finally, we have several group junkets per year (where we negotiate a special below market rate for things like lasik (corrective eye surgeries), cosmetic repairs and other elective surgeries for our members). These are priced based on availability and member participation.