The Best Doctors
For the Best Prices

Simply put, once you sign up, we:
1) complete a baseline medical assessment so we can a) make medical recommendations if you need treatment and b) be well-prepared in the future if any medical situation should arise. During that visit you will have access to our private VIP waiting room and have a personal nurse to make sure you have what you need.
2) we include a follow-up appointment/chat with our head doctor where you can ask any questions you have or get further information about your health and possible immediate or future treatments.
3) We conduct an onboarding where you meet your Personal Health Assistant (PHA). This person will help you customize your membership experience to closely match your expectations in several possible medical situations (that way we don't have to ask you when you are sick or in urgent need of care).
4) Your membership grants you access to our private (ranked) lists of specialty doctors in various regions here as well as other 'insider' info for you to peruse at your convenience.
5) Your PHA is always available via Whatsapp to answer questions, help coordinate visits, share our personal experience with expectations vs. reality in Indonesian healthcare and how to get you what you need or just get you in touch with the right person to answer your medical questions.
6) Should you need service that is not available at one of our diagnostic clinics we can organize and provide logistics for your treatment and develop a treatment plan with a dedicated Case Physician who will make sure your treatment is following a clear plan, and otherwise do everything outside of you being physically present for the medical treatment. The costs for all of these optional features are available here
7) No need to worry about any follow-up visit that you organize yourself, after we have coordinated the first one. There is no additional charge for that.
8) Important note: Padma Care cannot cover emergency/triage care and is not a 24/7 staffed service. While we can try to help with emergency strategies where possible, the Indonesian system does not tolerate our intervention in the emergency room context.

Once we have completed your baseline health evaluation we have the data we need to help you seek treatment you need, now, or at any point in the future.

Immediately upon sign-up you will have access to the member only section of our website which is where we have put together the curated version of our 15 years of experience referring patients with 1,000's of conditions around Indonesia. Articles in our Members only section range from 'Which  Equipment is at Which Hospital' to 'How to Talk to Reception when you Check-in to Get the Most Reasonable Pricing for In-patient Care (even if you have a white face)'.

The most important thing you have access to, though, is your Personal Health Assistant (PHA) - who is reachable 8:00 - 20:00, 7 days a week via Whatsapp.  And when your PHA is off duty someone else can make sure to keep them in the loop. From a silly question like what should I do about this rash I got, to I have persistent ear pain who can I go see? - our PHA's have access to lots of data - but best of all, when they don't have an answer immediately they will leverage our extended network to get the right information back to you as quickly as possible. 

Padma Medical Group takes our patients privacy (personal and medical) very seriously. There are new regulations in Indonesia requiring conformance with a national electronic medical record standard (Satu Sehat) that is a national system. We have received an exemption from this requirement as our medical record keeping is several levels of security and safeguarding ahead of the national system. Eventually we may be forced by law to feed some patient data in to the national archive but will only be sharing the minimum required and only when this is legally enforced. We are well acquainted with the government's track record with private medical data after the Peduli Lindungi program during COVID. A conceptual diagram of our safety and security protocols are available here.