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Access the Best Doctors for Better Prices

Padma Care is a medical concierge and advocacy service for you and your family. We've managed 1,000's of cases to conclusion by matching only the best doctors to our members' needs and negotiating local pricing for everyone with no markup.
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Voice of Confidence

Discover why patients from around the world trust our concierge service for their medical needs — seamless, discreet, and tailored just for you.
"Padma Care is always there if I have medical questions about my kids or a nasty cold that won't go away - they even sent a nurse to my house every day when my husband had dengue to test his blood.

Then when I had a shoulder issue they coordinated a team of specialists to offer options and evaluate what surgery I should get and where, they even had a nurse looking after me during my 2 days in the hospital.

It's so nice to finally have someone looking after ME and MY FAMILY and not just seeing "an ATM machine" when we have medical issues in Bali!"

Sherry, Australia

Member since 2024

One Price, All Services

We have membership options that suit various types of preferences and requirements. The goal with Padma Care Medical Concierge is, keep a medical advocate on standby
Monthly Annually
IDR USD
Padma
Care Family
Includes on-call assistant, advocacy/support from case manager doctors, access to our negotiated prices with a flat additional appointment fee.
Includes on-call assistant, advocacy/support from case manager doctors, access to our negotiated prices with a flat additional appointment fee.
IDR
350.000
USD
25
/household/month
IDR
4.000.000
USD
275
/household/year
What’s included
8a-8p / 7days access to a Personal Healthcare Assistant (and team)
Match your health needs to the ranked, curated list of best doctors in Bali
We vet all bills and recommeded treatments so you don't get upsold

How it works

Get access to a personalized healthcare assistant (PHA) 8a-8p, 7 days per week to answer any questions you might have related to healthcare in Indonesia.

If they can’t answer directly, they will liaise with a case doctor to get you the best information available
Get access and prioritized bookings with the best specialist doctors and avoid lines, backlogs and miscommunication with our tiered booking service (small extra charge applies per visit)
We pay your bill, using our special rates (usually >30% discount on published prices) and then after vetting all the charges are valid, get reimbursed from you.

Then at your option you can apply to your insurer to reimburse you. We pass along all medical bills at cost (no markup)
If you want a baseline medical check-up or other lab and blood tests you can do so from the comfort of the VIP room in our clinics
SEE FULL COMPARISON

How Do I Sign Up

Drawing on the experience of our 15 year old company. We are opening access to you early to sign up and help us get our service offering right

Getting treated in Bali is hard. But there's a better way.

From fishy quotes to feeling like you are being sold extra services, from bill mark-ups to false time pressure for invasive procedures - we've heard all the war stories. We've also helped our members avoid versions of them all. We have Doctors, Nurses, Admin, Finance, Drivers and on-premise resources in place to help you make sure you are getting the care you need, understand the options available and most importantly avoid being surprised by treatment outcomes or the cost associated with those treatments. And sometimes, it is our advice to go off-shore to get treated. Bali isn't a place that can treat all illness well. We will be the first to tell you, because we put the treatment outocome first. Come join us and learn more about what we can do for you and your family as a standby advocacy service.
Simply put, once you sign up, we:
1) complete a baseline medical assessment so we can a) make medical recommendations if you need treatment and b) be well-prepared in the future if any medical situation should arise. During that visit you will have access to our private VIP waiting room and have a personal nurse to make sure you have what you need.
2) we include a follow-up appointment/chat with our head doctor where you can ask any questions you have or get further information about your health and possible immediate or future treatments.
3) We conduct an onboarding where you meet your Personal Health Assistant (PHA). This person will help you customize your membership experience to closely match your expectations in several possible medical situations (that way we don't have to ask you when you are sick or in urgent need of care).
4) Your membership grants you access to our private (ranked) lists of specialty doctors in various regions here as well as other 'insider' info for you to peruse at your convenience.
5) Your PHA is always available via Whatsapp to answer questions, help coordinate visits, share our personal experience with expectations vs. reality in Indonesian healthcare and how to get you what you need or just get you in touch with the right person to answer your medical questions.
6) Should you need service that is not available at one of our diagnostic clinics we can organize and provide logistics for your treatment and develop a treatment plan with a dedicated Case Physician who will make sure your treatment is following a clear plan, and otherwise do everything outside of you being physically present for the medical treatment. The costs for all of these optional features are available here
7) No need to worry about any follow-up visit that you organize yourself, after we have coordinated the first one. There is no additional charge for that.
8) Important note: Padma Care cannot cover emergency/triage care and is not a 24/7 staffed service. While we can try to help with emergency strategies where possible, the Indonesian system does not tolerate our intervention in the emergency room context.
Once we have completed your baseline health evaluation we have the data we need to help you seek treatment you need, now, or at any point in the future.

Immediately upon sign-up you will have access to the member only section of our website which is where we have put together the curated version of our 15 years of experience referring patients with 1,000's of conditions around Indonesia. Articles in our Members only section range from 'Which  Equipment is at Which Hospital' to 'How to Talk to Reception when you Check-in to Get the Most Reasonable Pricing for In-patient Care (even if you have a white face)'.

The most important thing you have access to, though, is your Personal Health Assistant (PHA) - who is reachable 8:00 - 20:00, 7 days a week via Whatsapp.  And when your PHA is off duty someone else can make sure to keep them in the loop. From a silly question like what should I do about this rash I got, to I have persistent ear pain who can I go see? - our PHA's have access to lots of data - but best of all, when they don't have an answer immediately they will leverage our extended network to get the right information back to you as quickly as possible. 
Padma Medical Group takes our patients privacy (personal and medical) very seriously. There are new regulations in Indonesia requiring conformance with a national electronic medical record standard (Satu Sehat) that is a national system. We have received an exemption from this requirement as our medical record keeping is several levels of security and safeguarding ahead of the national system. Eventually we may be forced by law to feed some patient data in to the national archive but will only be sharing the minimum required and only when this is legally enforced. We are well acquainted with the government's track record with private medical data after the Peduli Lindungi program during COVID. A conceptual diagram of our safety and security protocols are available here.
The core of delivering our concierge service is our Visit Åssist function. Organized from your very on Personal Health Assistant (PHA) - reachable by WhatsApp. Taking advantage of our Visit Assist is the whole point of joining Padma Care. And the reason we know we can deliver you a completely different level of service.

We start by identifying the best expert for your situation based on our experience and your preferences - we schedule the appointment for you. We can organize pick-up and drop off from your home or office (so you don't have to worry about transport or parking).  We send a Padma nurse with you to your appointment - who has been briefed (by your PHA and a Case Physician who is looped in prior to your visit). The nurse makes sure that the expert specialist has all the relevant information for your case (as identified by our Case Physician). When you are done (in most cases), you can leave immediately (no billing hassle necessary) - as we have existing, negotiated, pricing with most hospitals. Which we pass to you at cost. All this is included for 800,000 IDR per visit. (Follow-up visits to the same professional that you organize on your own do not have a charge, but still are eligible for our negotiated pricing).

We also offer access to our VIP waiting room for any labs or more general (internist, orthopedic or GP type) visits at any of our clinics - at no charge.

Finally, we have several group junkets per year (where we negotiate a special below market rate for things like lasik (corrective eye surgeries), cosmetic repairs and other elective surgeries for our members). These are priced based on availability and  member participation.
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